Contact Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and where to go when your question is really for a bookmaker or a regulator. We are an independent information site, not a betting operator, so we cannot see or change anyone's account.

What you can contact us about

We read every message about the content on ginalorenz.co.uk. The most useful reasons to get in touch are:

• Corrections: an offer, payment detail or bookmaker term on our pages looks out of date or wrong.
• Review feedback: you have researched a listed bookmaker's terms and found something we missed.
• Guide requests: a topic such as wagering requirements, withdrawal checks or each-way betting needs a clearer explanation.
• Partnership or press enquiries: questions about how the site works. Please read About Us first.
• Website problems: a broken link, a page that won't load or a display fault on mobile.

What we cannot do

Some requests sit outside our remit. Being clear now saves you waiting for a reply that cannot help.

• We cannot release withdrawals, reopen accounts, lift limits or reverse a bonus decision.
• We cannot act as a go-between in a dispute, or promise a bookmaker will respond.
• We cannot give tips that guarantee a result, or advise on gambling as a way to make money or solve debt.
• We cannot verify your identity documents. Never send us passports, card numbers or account passwords.

If your problem is with a bookmaker

Work through these steps in order. They are the standard route for most complaints.

1. Gather the evidence: your username, transaction dates and amounts, screenshots, and the exact terms you are relying on.
2. Contact the bookmaker's customer support, preferably in writing by email or a logged chat, so you have a record.
3. Use the operator's formal complaints procedure if the first reply does not settle things. Terms usually say how long it takes.
4. Check which body regulates the operator. This is shown in the site's terms or footer. If the operator holds an overseas licence rather than a UK Gambling Commission licence, UK complaint routes such as UK-based alternative dispute resolution may not apply, and your options can be more limited.

Many withdrawal delays come down to identity or source-of-funds checks. Having your documents ready before you request a payout helps. We cannot confirm any bookmaker's processing times, since the figures they advertise are not results we have tested.

Need support with your own gambling?

If gambling is causing you worry, you do not have to wait. GamCare runs a free, confidential National Gambling Helpline on 0808 8020 133, along with live chat. Our Responsible Gambling page covers deposit and loss limits, self-exclusion, GAMSTOP and blocking software. You must be 18 or over to use betting sites, and please remember that sites outside GAMSTOP do not apply your GAMSTOP exclusion.

How we handle your message

Tell us the page address and what you saw, and include the date if the issue is time-sensitive. We will use your details only to reply. Read the Terms and Conditions for how the site operates. Our information is checked against the bookmakers' published terms; the latest fact-check date on this page is 1 October 2026. Commission may be earned if you use links to operators, but that does not decide our rankings.

Looking for casino information instead?

Our guide to non GamStop casinos covers the casino side, and the main review pages cover sports betting. If your question is general, start there, as the answer may already be written.